Shipping policy
Thank you for choosing LUCY ON THE MOON. We’re committed to making your shopping experience smooth and dependable, from the moment your order is placed until it reaches your doorstep. Please review the Shipping Policy below for important information about order processing and delivery.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Processing Time
1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside regular business hours will be handled on the next available business day.
- During holidays, promotional events, or busy shopping periods, processing times may be slightly longer.
Before dispatch, each order is carefully checked to ensure product quality and order accuracy.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.90 |
| Free Standard Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $20.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Applicable shipping fees are automatically calculated and displayed during checkout.
Order Tracking
After your package has been shipped, you will receive a shipping confirmation email with your tracking information.
Tracking details generally become available within 24–48 hours after the carrier scans your package.
You can also track your shipment through:
If you have any concerns about your shipment or tracking information, please contact our Customer Support Team.
Shipping Information
To help ensure your order arrives successfully, please keep the following in mind:
- Please carefully check your shipping address before completing your purchase.
- Shipping addresses cannot be modified once an order has entered processing.
- Orders containing multiple items may arrive in separate packages depending on inventory availability.
- Shipping carriers are selected based on the destination and available logistics services.
- We currently do not ship to APO, FPO, or DPO military addresses.
Shipping Delays
While we make every effort to process orders promptly, delivery may occasionally be delayed due to circumstances outside our control, such as:
- Severe weather conditions
- Customs inspections
- Transportation interruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
We appreciate your patience and understanding in these situations.
Lost or Damaged Packages
If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item, if applicable
Our Customer Support Team will work with the shipping carrier to help resolve the matter as promptly as possible.
Customs & Import Charges
International orders may be subject to customs duties, VAT, taxes, or other import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Business Address
The address listed below is provided for business correspondence only and is not our return warehouse or return address.
Please contact Customer Support before returning any merchandise so that we can provide the correct return instructions.
Contact Us
LUCY ON THE MOON
Business Address
5944 W Grovers Ave
Glendale, AZ 85308
United States
Business Correspondence Only – Not a Return Address
If you have any questions about shipping or delivery, please contact contact@lucyonthemoon.com. Our Customer Support Team typically responds within 24–48 business hours.
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