- Choosing a selection results in a full page refresh.
At LUCY ON THE MOON, we believe great service should feel just as thoughtful as the styles we choose. Whether you’re looking for more information about a dress, checking on an order, or simply have a question, our team is always happy to hear from you.
Customer Support
📧 contact@lucyonthemoon.com
For order-related questions, please include your order number and the email address used at checkout. This helps us find your order and get back to you more quickly.
Response Time:
Monday–Friday · Within 24–48 business hours
Order Updates
Questions about your order, confirmation, or tracking information.
Dress Details
Need more information about sizing, fit, fabric, or design details? Just ask.
Shipping Questions
We can help clarify shipping options, delivery information, or package concerns.
Returns & Refunds
Need assistance with a return? Our team can guide you through the process.
Something Else?
You don’t need to find the perfect category. If you have a question, simply send us a message.
LUCY ON THE MOON
5944 W Grovers Ave
Glendale, AZ 85308
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any merchandise back. For approved returns, we will provide the appropriate return instructions and return address.
Monday – Friday
9:00 AM – 6:00 PM EST
Saturday – Sunday
Closed
Messages received outside business hours will be answered during the next available business day.
For a quicker response, please include:
Every order represents a moment — something you’re looking forward to, somewhere you’re going, or simply a style that made you feel good.
Whatever brings you our way, we’re glad you’re here. If you ever need us, just reach out.
LUCY ON THE MOON — For the moments you’ll want to remember. ✨
Thanks for subscribing!
This email has been registered!